The Service Leaders Club: Dazzling Your Customers Through Service William C. Byham Ex Libris Used Books

Fast Shipping & Professional Packing

Thanks to our longstanding association with UPS FedEx DHL and other leading global carriers, we can offer a variety shipping options. Our warehouse staff are highly educated to pack your items exactly according to the specifications we provide. Before shipment, all items are carefully examined and secured. We deliver to hundreds of thousands of customers each day across various countries. The fact that we are dedicated to becoming the largest online retailer in the World is clear. We have distribution centers and warehouses located in Europe and the USA.

Note: Orders containing more than one item will be assigned a distinct processing time for each item.

We will thoroughly inspect all products before they are shipped. The majority of orders will be shipped within 48 hours. Delivery time ranges between 3-7 days.

Returns

The stock is constantly changing and is not completely managed by us due to the involvement of many parties including the factory and our warehouse. Therefore, the actual inventory could alter at any time. Please be aware it's possible your order could become unfulfilled once you've placed your order.

Our policy is valid for 30 days. We cannot replace or refund your purchase after 30 days since the purchase.

In order for your item to be eligible for return it must be in its original packaging, unopened and in the same state as you received it. It must also be in the original packaging.